What is Hotel Management Software?

Hotel Management Software is an application that automates the management of hotel operations and functions; such as inventory management, administration, sales, planning, accounting, etc.

Basic Hotel Management Software Functions

Easy & quick hotel check-in/check-out

Provides anytime, anywhere service to your guests using a mobile-enabled HMS. Frees your front-desk staff and allows them to check guests in, assign rooms, enable guest services, and check guests out from any location with internet connectivity

Mobile housekeeping

Efficient housekeeping with instant updates on housekeeping mobile devices when customers check out, thereby freeing up rooms for cleaning. Proper room management and improved response time for room-service tasks. Identifies and manages room-maintenance needs, ensuring rooms are clean and in perfect condition

Integrated hotel back-office systems

Syncs operations and financial processes by leveraging pre-built integrations to accounts receivable, accounts payable, payment gateways, hotel industry applications, and property infrastructure devices. It also integrates accounts receivable and commission handling, ensuring accurate guest folios for faster, more accurate billing.

Effective hotel distribution

Increases room occupancy and average daily rate (ADR) through real-time rate and availability management across distribution channels. Boosts sales through direct booking channels on the brand websites and social media portals.

Guest data

Centralizes and secures customers’ data and improves the quality and accuracy of guest profiles with reporting and analytics. Analyses customer buying patterns and defines more targeted packages and services. Ensures compliance with national and international data-compliance rules

Types of Hotel Management System Software

Cloud-Based Hotel Management Software

Cloud-based HMS are a new age and the most popular HMS. They offer sleek and user-friendly interfaces that allow your staff to focus on putting the guest first instead of struggling with complex, expensive, and redundant software.

Cloud-based HMS has all the functionalities of cloud-based software. You’ll be able to access your system, in its full capacity, from anywhere you have access to a web browser. Because the software is located in the cloud, you’ll always have the latest version of it with no input needed from your IT department. Having the latest version means staying compliant with changing local laws and compliance requirements.

On-Premise Hotel Management Software

On-premise HMS was the initial software solution.  You would pay for a piece of software and install it onto the computers at your physical location, hence you can use your software only when present at that location. It also has an organic patchwork of features that are more complex to use – especially for those staff members who are not familiar with it.